We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business brains, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry.
You will be the eyes and ears of KatKin, talking to our hardcore cat parents (and prospective new customers) daily and coming up with ways to ensure they are educated and delighted with KatKin's product and service. You will play an instrumental role in ensuring our customer retention remains high as we continue to grow, by being a face and voice to KatKin cat parents across multiple channels including social media, live chat, phone and email. You'll have an opportunity to share and celebrate their joys, support their journey with us, and rectify any problems that come up
Noticing trends and reporting back to the business
Engaging with customers on social media to help grow our community
Make recommendations to improve the overall customer experience
Hitting daily, weekly and monthly performance targets
You're a cat person and view them as a member of the family
You've got hustle and you’re made of grit
You're an excellent communicator both written and verbal
You can work independently as well as part of a team
You're kind, empathetic, caring and love to help people
You are a keen problem-solver
You act with integrity, transparency, directness and humility
You've worked on one or more of these systems: Zendesk, Shopify, Recharge or Hootsuite
You’ve worked closely with other teams in the business (such as Tech and Operations) to resolve problems with the product, website or delivery ect
Career-defining opportunity in being instrumental to scaling our brand, fast
No egos and a small close-knit team
25 days of holiday every year plus your birthday off
4-week WFA (work from anywhere) policy
1-2 days WFH every week
Discount on KatKin fresh meals
Comprehensive AXA health insurance including optical and dental after probation
Yearly personal development budget
Office popcorn, soft drinks and all the tea and coffee you can drink, fresh fruit, great banter and a cat (and dog) friendly office
Send your CV and very brief sentences on the below questions to firstname.lastname@example.org
Tell us about a time you hustled in order to get something done
What are your blind spots as told by the person who knows you best?
Tell us anything about the pet food space you find interesting
Which DTC brand has delighted you the most and what did they do?
Which piece of work are you most proud of and why?
Tell us your favourite thing about your cat(s). (Bonus if plural!)