KatKins Opportunity
You’ll be the voice of our hardcore cat parents. You’ll bring a passion for delighting customers and an analytical mindset. You love cats deep in your soul. But most of all, you want to use your love of customers for good – with a start-up that changes lives. Welcome to KatKin. We’re here to change the cat food industry and make hardcore love the new standard in cat care.
What we do at KatKin
For uncompromising cat parents who want the best, KatKin goes hardcore for cat health. We make the UK’s only fresh cat food: 100% human-quality meat, gently cooked, and frozen for freshness.
Where the competition cuts corners, catfishes customers and puts profits over health, we put cat wellbeing first. No shortcuts. No secret recipes. We’re cutting the fluff, thinking fresh and channelling hardcore love into industry-wide change. So cats live long and cat parents can love hard without compromise.
Why You’ll Love Working With Us
We’re all-in for cats, and it shows: our energy will blow you away from day one. You’ll be surrounded by knowledgeable scientists, big creative thinkers, astute business brains, and a whole team of hardcore cat parents. All on a mission to make hardcore love the new standard in cat care – with a fresh take on every product in the cat industry.
All about your role
As our Customer Experience + Cat Expert Lead, you’ll be the guardian of our customers. You’ll know truly what it means to be a hardcore cat parent. The deep love. The hard work. The (frequent) bites for your troubles. And you’ll bring that spirit to your team, making sure that every time a customer calls, emails or slides into our DM’s there's a Cat Expert that's excited to chat cat.
In short, you’ll bring out the hardcore cat parent in everyone. You’ll be inspired by the DTC industry, always on the pulse of new ways to delight our hardcore cat parents, to help take our customer experience to new heights. And in everything you do, you’ll love and embrace the pace here, putting your passion into your work for an audience that’s booming day by day.
You’ll have a team of up to 8 Cat Experts to nurture and support. You’ll analyse trends in customer behaviour to identify areas for improvement. You’ll craft training plans for new and existing team members to help them be the best Cat Expert they can be.
And in doing all that, you’ll help cats everywhere to jump higher, zoomie faster, purr louder and live longer.
To Apply
Send your CV and very brief sentences on the below questions to nikki@katkin.com
Tell us about a time you hustled in order to get something done
What are your blind spots as told by the person who knows you best?
Tell us anything about the pet food space you find interesting
Which DTC brand has delighted you the most and what did they do?
Which piece of work are you most proud of and why?
Tell us your favourite thing about your cat(s). (Bonus if plural!)
About us
We aim to encourage a culture where people can be themselves and be valued for their strengths. We’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At KatKin we celebrate differences, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive.
We want to make our recruitment processes accessible to everyone, so if there is any way that we can support you to be the best you can be, please contact terrie@katkin.com