At KatKin, we’re not just a cat food company – we’re on a mission to revolutionize cat health. For devoted cat parents who refuse to compromise, we’re transforming lives with fresh, superior nutrition. We’re Europe’s first to offer fresh-cooked cat food made with 100% human-grade meat, gently cooked and frozen to lock in all the goodness.

The impact so far? Over 35 million meals delivered to 200,000+ healthy, happy cats (and counting) across the UK. Our growing team of 130+ hardcore cat lovers operates across London, the US, and our state-of-the-art facility in Suffolk. You’ll also find our fresh food and pantry products on platforms like Ocado, Amazon, and Pets at Home.

We’re all-in for cats – and our energy will blow you away from day one. Imagine working alongside expert scientists, boundary-pushing creatives, and razor-sharp business minds – all laser-focused on making hardcore love for cats the new gold standard in pet care.

This is your chance to be part of a team that doesn’t just follow trends – we create them. If you love solving problems, working fast, and having an impact every day, we’re the team for you.

We’re on the hunt for a dynamic Fulfilment Manager to lead our day-to-day fulfilment operations, ensuring seamless delivery for both direct-to-consumer (DTC) and retail customers.

You’ll take ownership of critical processes, collaborate across teams, and help drive efficiency to make sure every customer order we send out exceeds expectations.

• Through effective leadership of 20+ Fulfilment team members be responsible for safely optimising performance, across a balanced KPI scorecard, to deliver a world class customer experience.

• Responsible for training, coaching and mentoring team members.  Conducting regular development/performance reviews with team members and acting as a first point of escalation and management for the Fulfilment team members.

• Engage the team to drive performance across Quality and Picking Accuracy with a process of continuous improvement to support a best in class Customer Experience

• Auditing and maintaining operational standards across the board, from food safety compliance to record-keeping.

• Responsible for delivering 100% OTIF service levels with zero substitutions to all customers.

• Responsible for taking decisions relating to People and Safety issues, championing Food Safety and Health & Safety cultures to protect our Brand, Reputation and People.

• Championing a culture of continuous improvement, empowering the team to drive operational excellence.

• Leading efficiency projects to deliver outstanding customer service.

• Building strong, collaborative relationships with our 3PL partner – you’ll be their go-to contact.

• Partnering cross-functionally with Warehouse, Engineering, Tech, Finance, Technical and Customer Experience. 

We want someone who’s not afraid to roll up their sleeves, thrives in a fast-paced environment, and knows how to get things done. Here’s what it takes to be a great fit:

• High-energy problem solver with a track record of taking the initiative, spotting opportunities and making change happen. 

• Metric-driven: you know your way around operational systems and can spot insights a mile away.

• Hands-on: equally comfortable troubleshooting on the floor or digging into data and extracting valuable insights which improve our Customer, Operational, People or Financial performance.

• Sharp attention to detail: nothing slips past you.

• A natural influencer: you can rally a team, even when you’re not in charge.

• An exceptional communicator: both in writing and face-to-face.

• An efficiency obsessive: with a proven track record of driving continuous improvement

• 3 years leading a large team with Production/ Fulfilment or Despatch Management experience

• Financial know-how to make savvy business decisions.

• Experience working with third party logistic partners (3PLs)

At KatKin, we’re not just offering a job – we’re offering a chance to shape the future of cat care. Here’s what you’ll get:

• A career-defining opportunity to scale an innovative brand, fast.

• A genuine opportunity to quickly develop and grow your scope and responsibility level

• A small, close-knit team with zero egos and plenty of passion.

• 33 days holiday + your birthday off (because everyone deserves cake and cat cuddles).

• Discounts on KatKin’s fresh meals – because your cat deserves the best.

• Comprehensive AXA health insurance, including optical and dental coverage.

• A yearly personal development budget to keep growing your skills.

• Company pension to keep your future secure.